Customer Notifications
Build branded tracking pages and proactive delivery notifications. Reduce 'where is my order' support tickets by up to 40% with real-time tracking webhooks and automated alerts.
The Challenge
'Where is my order?' is the #1 support ticket for e-commerce. Customers check carrier websites with confusing UIs, get inconsistent status updates, and flood your support team when tracking is unclear.
The Uniship Solution
Subscribe to tracking webhooks and get push notifications on every status change. Trigger automated emails or SMS, build branded tracking pages, and give customers a beautiful delivery experience.
What you gain
Fewer Support Tickets
Proactive notifications reduce WISMO tickets by up to 40%.
Branded Tracking
Build tracking pages with your logo, colors, and domain.
Multi-Channel Alerts
Email, SMS, or push notifications on every delivery milestone.
Delivery Estimates
Show customers accurate estimated delivery dates based on carrier data.
Integration example
A real-world implementation using the Uniship SDK.
// Register webhook for tracking
await client.webhooks.create({
url: 'https://mystore.com/api/tracking',
events: ['tracking.updated']
})
// Handle webhook in your app
app.post('/api/tracking', (req) => {
const { status } = req.body
if (status === 'out_for_delivery') {
sendSMS(customer.phone,
'Your package is out for delivery!')
}
})
Let’s connect your shipping.
Tell us what you want to build. We’ll help you choose the next step.